Privacy Policy
Last updated: 6 September 2026 · Medicare Hospitals, Vijayalakshmi Theatre Back Road, Kaikaluru, Eluru District, Andhra Pradesh
1. Who we are
Medicare Hospitals (మెడికేర్ హాస్పిటల్స్) is a multi-speciality hospital in Kaikaluru, Eluru District, Andhra Pradesh, India. This policy explains how we handle personal information collected through our website (medicarehospitals.in), WhatsApp, voice assistant, Instagram and Facebook.
2. Information we collect
- Contact details you give us: name, phone number, age, gender, village, preferred appointment date and reason for visit.
- Messages you send us on WhatsApp, Instagram, Facebook or the website voice/chat assistant.
- Basic usage data: pages visited, device type, referral source and campaign parameters, collected via first-party analytics and Meta Pixel.
3. How we use it
- To book and confirm appointments and register you for free medical camps.
- To answer your questions through our staff or AI assistant, and to call or message you back.
- To send appointment reminders and camp updates on WhatsApp (you can reply STOP at any time).
- To measure and improve our website and advertising.
4. AI assistant
Our WhatsApp and website assistant uses an AI model to answer general questions and collect booking details. It does not provide diagnosis or treatment advice. Conversations are stored so our staff can follow up. For emergencies please call 9346113364 or visit the hospital immediately.
5. Sharing
We do not sell your data. Information is shared only with service providers that run our website, database, messaging and AI systems (Vercel, Supabase, Meta Platforms, Anthropic) and with our hospital management software to manage your appointment. Medical records are handled under the hospital's clinical confidentiality practices and applicable Indian law.
6. Retention and your rights
We keep enquiry and appointment data for as long as needed to serve you and meet legal requirements. You can ask us to view, correct or delete your personal data by contacting us at bnrmedicalagency@gmail.com or 9346113364.
7. Data deletion
To delete your data, send a WhatsApp or email to the contact above with the phone number you used. We will delete your enquiry, conversation and appointment request records within 7 days, unless we are required to keep them by law.
8. Contact
Medicare Hospitals, Vijayalakshmi Theatre Back Road, Kaikaluru, Eluru District, Andhra Pradesh. Phone: 9346113364. Email: bnrmedicalagency@gmail.com.